Coverage around your exam calendar
Agree the dates, time zones and support windows in advance, including coverage outside your team's usual working day.
Exam operations & technical support
Your assessment platform.
Our first-line support.
Give exam teams a clear route to help, even when your working day is over.
English-language support for assessment technology providers, arranged around agreed examination windows. We handle first-line queries and incident triage, while your team stays in control of the platform.
Scope, staffing and escalation agreed before go-live.
The exam-day support desk
A service designed around your team
Your exam calendarAgreed windows
Your exam team
One place to ask for help
Coordinators, administrators and invigilators
Email / ticketing workflow
Learnbase first line
Receive. Troubleshoot. Triage.
Keep the exam team informed and document each incident.
Agreed escalation route
Your technical team
Platform expertise stays with you
Product investigation, complex incidents and fixes
Before · During · After the examination window
Illustrative workflow, not a live service dashboard.
Platform-facing service English-language coverage Your channels and escalation model
A practical extension of your team
Keep the handover.
Lose the support gap.
For assessment providers managing scheduled sittings across regions, centres and working hours. We scope the operation with you, rather than promise a generic round-the-clock helpdesk.
English-language first-line support
An agreed point of contact for authorised exam coordinators, administrators and invigilators, through your email and ticketing workflow.
Triage that helps your technical team
Troubleshoot common issues using an approved runbook. Capture the context, document the incident and escalate with the information your team needs.
Clear handovers and follow-through
Keep the exam team informed, maintain incident records and hand over open issues without losing context between teams.
From scoping to service
Ready before the first ticket.
Staffing, access and a tested escalation path come before launch. That is how a support arrangement becomes a dependable operation.
Define the service
Map your exam calendar, users, channels, expected demand and simultaneous sittings. Agree what first line can resolve and what must escalate.
Train and rehearse
Validate the English-speaking roster and back-up arrangements. Set up authorised access, train on your platform and run a joint readiness check.
Operate and improve
Cover the agreed windows, document incidents and review the service together. Adjust staffing and scope as real demand becomes clear.
Two ways to shape coverage
The support window that fits.
Coverage is scoped around your calendar and incident demand. Concurrent sittings may need more than one operator, even when their hours overlap.
Outside your working hours
Your team covers its normal day. Learnbase provides first-line support during the remaining agreed examination hours, with clear handovers between teams.
Extend coverage without extending your team's day.The full examination window
Learnbase is the first-line contact throughout the agreed sitting. Your technical team receives the escalations that need product expertise.
A consistent route to help across the whole sitting.First-line support, not ownership of your platform.
We work within an approved runbook and access model. Platform fixes, direct candidate support, proctoring and additional languages are not included unless separately assessed and agreed.
Clear from the start
Good support starts
with clear boundaries.
A few of the questions we settle together before confirming an operation.
Is this a proctoring or candidate helpdesk service?
This offer focuses on technical first-line support for authorised exam teams. Direct candidate support, invigilation, identity checks and post-exam footage review are not part of the standard scope. Any additional service must be assessed and agreed separately.
Can you cover hours outside our European working day?
That is one of the use cases we can scope with you. Coverage depends on the final calendar, time zones, language, staffing and demand. There is no automatic 24/7, weekend or public-holiday commitment.
Who handles a platform outage or a critical exam incident?
Learnbase performs first-line triage and agreed troubleshooting. Your technical team remains responsible for platform-level investigation and fixes. A live emergency escalation route and response targets must be agreed before service starts.
How are access and candidate data handled?
Before go-live, we agree the access permissions, incident-recording workflow and applicable data-processing arrangements with you. Cross-border access and any customer security requirements must be approved. Please do not send candidate data or exam content in an initial enquiry.
Start with your exam calendar
Let's scope the right support model.
Tell us about your platform, regions, examination windows and expected demand. We will assess the scope and staffing with you.
Discuss your support needs
No candidate data or exam content needed.